Returns Policy

We hope that you love everything you order from the Essentially Australia online store. However, should any products be faulty or damaged we will happily refund or exchange these items for you. Please contact us within 14 days of order receipt.


To organise a refund for faulty or damaged products please contact us at or telephone us on (02) 66 855 946 and we will provide you with our reply paid address. A full refund (excluding freight) will be made via your original payment method as soon as we receive the products back.


Should you wish to receive a replacement item please let us know and we will ship it out to you as soon as we receive the product back. Or you can email us at

To organise a refund or to exchange your faulty or damaged product please return it, with an explanatory letter to:

Customer Service 

Essentially Australia
Unit 1, 7 Sunrise Boulevard
Byron Bay NSW 2481

If you have any further queries please contact us at:

Phone: (02) 66 855 946

Best Wishes from the Essentially Australia Team.